Our Tiny Shop

Customer Service


TIPS ON HOW TO NAVIGATE OUR TINY SHOP for the 1st time: First, order from your Desk or Laptop. Click Bakingside Co sign to go to our Tiny Shop. Allow a minute for product images to load. Next, click "Shop" at the top of our Tiny Shop for product categories. Scroll up and down for the category you are interested in. If you can't see the category you are looking for, use the ZOOM feature on your browser to zoom out so you can see more product categories. Currently our new system has eliminated the significant SEARCH BOX, SHOP AND SCROLLING FOR PRODUCT IS THE KEY TO ORDERING. The next step will be as easy as "Plug and Play"!

$6 Flat Rate Shipping
exclude only these 6: Equipment Kit, Wine Ingredient Kit, Glass, Sugar, Concentrates and Corker/Capper. For local Twin Citians, we're delivering to your neighborhood for $2 Flat Rate Delivery (Promo Code: 4MplsStp$2delivery) when you ORDER by 11am for NextDay or after 11am for 2Day Delivery in the Twin Cities. Free Delivery for Orders over $20.00 (Promo Code: 4MplsStp$0delivery). For Twin Cities residents, use the Promo Code as listed above at checkout to save $4 to $6 off the standard $6 Flat Rate Shipping/Delivery fee. With Twin Cities delivery, the $6 Flat Rate at checkout will go up when order include any 6 as described above as this is meant for mail order. Amount greater than the $0-$6 Promo Code offer will be credited back to your payment card account after delivery! DO NOT USE Promo Code if you do not have a Minneapolis/St Paul address or your order will be delayed indefinitely. Twin Cities delivery will be by Barkingside, FedEx & or USPS. Find out if your address qualifies for the $2 delivery fee at USPS.COM by entering your address, the actual town and zip code you are in. If the result has Minneapolis or St Paul listed, you are in! Thank U for shopping at www.barkingside.com!!

MAIL ORDER/DELIVERY OFFICE HOURS


CENTRAL TIME ZONE

Monday-Friday: 10:00 am to 4:00 pm

Online orders are processed daily and your order will be shipped or delivered within 48 hours of receipt and often within 24 hours. Twin Citians, did you forget your favorite item? Just submit orders online and we will deliver to your doorsteps for only $0 to $2 shipping/delivery fee!

Closed on: New Year’s Eve and Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Black Friday and Christmas Eve and Day.


Address and Tel:

Barkingside Co.
6440 Lyndale Avenue South
Minneapolis, MN 55423
United States of America

Tel: 612 869 4445

We txt, we call and or we email to process and expedite your order. Use your cell tel number for ordering, landline not recommended. Call us on your cell, we are 100% wireless! We do not track or spam our customers, if you have a questiion, txt or leave a message. Thank U!


We are at Corner of Lyndale Ave S and W 65th Street; Sharing same parking lot as City Hall Liquor Store. Click Here: for directions to our store location.

NOTE:
All our products and prices listed on our website are always current.

Our website provides you with round the clock access to our company. From here you can place an order or review our products and services all from the convenience of your home. We are constantly making the on-line ordering process as easy as possible. If you have been to other similar product websites and try to find a product, you know how difficult it is and you know what we are talking about. We make it easy for our customers to buy from our website. Life doesn't have to be complicated. To get started, simply select your desired destination!
Ordering or Contacting by US Mail, Phone or Email
Email Address:
If you are using free email address with your order; please make sure you check your email daily, if we contact you and we are unable to get a reply, your order may be delayed.

We realize many of our customers drive some distance to our store in Minneapolis. To better assist you, please call or txt us. If we are unable to answer the phone right away when you call during business hours, we are either processing or delivering orders. Please leave a short message, name, and phone number - we will call you back.

CONTACT US:
Due to the amount of emails we receive each day, we recommend you contact us through the form provided on our website or txt us. We do not share, sell or spam our customer's email address or any other customer information. All customer information is kept confidential and used only to expedite order processing. Visit our website for current product and pricing information. Remember to bookmark our website on your website favorites list for your shopping convenience: www.barkingside.com.
Methods of Payment
We accept ONLY CONSUMER credit cards: American Express, Discover, Visa and Mastercard.  If you are an institution or business entity please refer to below for Educational and Commercial order information.

REFUNDS - All credit card order's refund are by check only

ssl encryption:
Our online shopping is safe and is secured by ssl encryption. When you click on our Checkout button at the end of shopping you will be on our secure environment. Any information you send to us will be in a secured or encrypted format. You will see a padlock, our secure site seal, at the top of your browser after you click Checkout. Our shopping cart system is secured by Square, Inc..

For Educational and Commercial orders, please use check for payment. For large orders please check to make sure you have sufficient funds in your checking account before mailing it to us. Very often we process check payments the same day so your order processing can begin. When ordering products for your classes (or business) do not forget to order them early so that they arrive in time. Ordering at least 2-4 weeks before your class begins is recommended. This will allow ample time for you to plan and prepare for your class! Additionally, it is strongly recommended to order a small quantity of an item as a sample to examine if it is what you are looking for in your class or business before ordering a large quantity as we do not accept returns unless it is a result of our error. A surcharge (to cover a portion of the freight to our store), in addition to item cost, may apply. Such items that may incur a surcharge includes grains, glass carboys, bottles and/or bulky products. These products usually encounter higher freight cost. Total cost for your order will be presented to you for review and payment before order processing occurs. There will be a 25% restocking fee if you cancel an order after 3 days from order submission. We learn from our importer/supplier that some bottle inventories do fluctuate day by day. Just in case it happens, we will order as many quantity you had submitted to us. Customer is expected to pick-up any quantity of bottles available up to the quantity ordered at time of pick-up. These ordering and payment information apply to educational and commercial orders only. We recommend you plan your order accordingly and allow ample time for class preparation or business presentation as we want our customers to be happy with their purchase. Have fun!
Standard Shipping Charge for All Product

Large, bulky items are heavy (e.g. Press, Crusher, Glass, etc.) and may cost significantly higher to ship. Flat Rate Shipping and Twin Cities Delivery charges do not apply to Commercial or Educational orders. If we are unable to honor the shipping charge as listed at Checkout on our website, we will contact you with an updated shipping charge for your order. When ordering glass bottles, jars and or carboys together with other miscellaneous items, submit a maximum of any 1 large (less than 70 inches in Length plus Girth combined) case per order submission. If you need more than 1 case of glass bottles, jars and/or carboys submit a separate order. When you submit more than 1 case of glass bottles, jars and/or carboy per order, we may contact you with an updated shipping charge and this may delay your order. When ordering Winexpert wine kit together with other miscellaneous items, submit a maximum of ONLY 1 wine kit per order submission. If you need 2 wine kits submit each wine kit order separately. Wine kit can weigh between 30 and 50 lbs. Our shopping cart system are set for maximum order weight of 60 lbs. If your order weighs over 60 lbs, it will throw out an error message. If you have a large order such as 2 quantities of Winexpert wine kits as describe above, please split your order into 2 orders submission.

 

All orders are ship to you by Fedex and or Priority Mail 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All orders are shipped to you directly from Barkingside Co. We do not drop ship. Each mail-order package will have a minimum of 7 oz (e.g., 8 oz loose tea) of packing material added to the total product weight. The amount of packing material used will depend on the individual products ordered. Shipping box size will also affect FedEx and or Priority Mail shipping rates. The FedEx and Priority Mail package tracking number will be automatically emailed to internet orders. Please double-check the email address you provide for accuracy.

Minnesota Resident Only

MN Sales Tax applies to Non-Food items. Sales Tax may or may not show at Checkout but will be included in the paper invoice accompanying your order and will also be reflected in the total sales amount charged to credit card payments. All orders (Commercial or Residential) take approximately 3-12 days for delivery depending on the destination and are ship by FedEx and/or Priority Mail when you checkout with our shopping cart system. When your order has a request for a specific Fedex Shipping method, the regular Fedex Shipping Charge as listed on www.fedex.com website will apply. *Shipping box size =*Length (2) plus girth (1) combined: For definition refer to picture of box on upper right column of this webpage.

Estimated Ship By and Delivery Dates

Customer Care is important to us!! Once you have place an order with us, we offer prompt and careful delivery of your purchases. Your order will be shipped within 48 hours of receipt and often within 24 hours. During the holiday mail-orders can take 2-3 and upto 7 days to be shipped for in stock items. If you are in a hurry to get your order please let us know and we will do our best to get it shipped that same day. Approximate Mail Order Delivery Date depends on Delivery Location: 3 to 12 days. During the Happy Holidays Season: 3 to 14 days.

Consistent Quality

We strive for consistent quality on our products year after year. In order to provide consistent product quality, all products we receive from our importers, suppliers or manufacturers are checked and examined prior to placing them on our shelf or shipping them out to our mail order customers. With Barkingside, you know you are getting the quality you expect. Knowing that the grain, tea or other products you enjoyed the last time will be as good the next time is important to us. Our products are handled with the highest degree of care possible from the time we receive it to the time they are shipped to you.

At Barkingside, we are focused on delivering consistent product quality. As a result, whether you are buying tea, winemaking or our brewing products, you can count on our quality products time after time to make great beer, wine and tea.

Returns and Exchanges

As Your Neighborhood Specialty Store, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, contact Barkingside Co. for return authorization number (RA#) to return the merchandise with a copy of your receipt/packing slip within 30 days of our shipping date (and within 10 days of purchase for retail and pick-up order customers). Send all returns to Barkingside Co., 6442 Lyndale Avenue South, Minneapolis MN 55423. We encourage you to return or exchange merchandise in a timely manner so as not to incur damage or wear. We stand behind the quality of our products and will make things right if you are not completely satisfied. We will issue a refund excluding shipping/delivery cost, we will gladly refund the shipping/delivery cost if the return is a result of our error. If you receive a damaged or broken item, notify us before taking any action and keep all packaging materials. Allow approximately 2 weeks to process a refund.

If you have any questions or concerns with your order, please contact us so that we can help make you completely satisfied with your Barkingside purchase.

Miscellaneous Information

If you have questions regarding an order you have placed with us, please email or call us. We inspect all products from our suppliers before we sell them to the public. All orders are carefully packed to avoid damage during transit. In the event your order arrives damaged, unfit or unusable, report situation immediately to Barkingside Company for instructions and leave the damaged product in its original condition and case.


Pricing

Our "Tiny Shop" prices are always right and always competitively priced, not bloated!! We are known for not having sales. Our approach is, you always get our best price when shopping with us. The price you see is the price. No looking for coupon codes, no need waiting for a sales. Even though it may not be the norm, we love being able to provide consistent pricing for over 20 years. It allows everyone to shop at their own pace and eliminates the worry that you’re going to miss out on a great deal. Our known for not having sales approach offer people the freedom to buy what they really need and love, not what’s on sale today or this week. It means happy shopping. Did you forget that 1 important item? Just come on in and get the essentials you need. Don't wait till the last minute, we do run out of stocks!

International Orders

At this time, we do not accept international orders.

  


Packages are ship by FedEx Co.and US Piority Mail.
$6 Flat Rate Shipping applies to 97 percent of our products and Twin Citians, we're delivering to your neighborhood for $2 Flat Rate Delivery fee when you ORDER by 11am for NextDay or after 11am for 2Day Delivery in the Twin Cities for orders $20 or more.
Shipping box size equal length (2) plus girth (1) combined.
Box size equal Length 2 plus Girth 1 combined

 

We accept AE, Visa, MC, Check and Cash as a form of payment.


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